HEME respects your privacy and will process your data securely and carefully in accordance with GDPR legislation. We guarantee that any information we may request will only be used with our privacy statement and personal data protected. If you would like to know more about our privacy policy, you can read the information below which explains what kind of data we collect, how and for what purpose. It also describes your rights and how to enforce them. If you have any questions, requests or complaints, please contact us at heme@heme.pt.



The personal data we collect is necessary if you want to place an order. This data may include your name, address, e-mail address, etc. We only store the data you provide when you fill in the delivery form. When you visit our website, information such as the IP address or server location is stored in order to improve the user experience. 



We use personal data exclusively to complete and fulfil your orders, to deal with requested requests, as well as for statistical and analytical reasons. Therefore, the processing of your personal data may be necessary in the performance of a contract between the parties and exclusively for the aforementioned purposes. 



The data collected will not be shared, sold or published, unless it is necessary for the delivery of our products (in which case it will only be shared with the transport and delivery company), for compliance with mandatory legislation, for compliance with a judicial or administrative decision or if it forms part of collaboration with data processors, who will always be subject to the rules of this privacy policy. Your data will not be used in any way beyond the initial purpose for which it was collected, although it will be stored anonymously for internal and legal purposes only. If you would like your data to be completely deleted from our database, please let us know how we can proceed by contacting us at heme@heme.pt.



We respect and want to protect your privacy. Therefore, we undertake to use the data only for its original purpose.



You have the right to access your personal information that we store, subject to exceptional obligations. In addition, you have the right to ratify your data, as well as the right to be forgotten, i.e. the deletion or rectification of your data. You also have the right to object to the storage and processing of your data. You can also request a summary of the data we have collected in a readable format. 

We may change the privacy policy from time to time in order to keep this page up to date or to comply with new legal regulations, so we advise you to check this page from time to time and make sure you agree with the changes. 

If you wish to make a complaint about the way we process your data or if you have any questions, please contact us at heme@heme.pt.